Welcome to our Client Support Portal

The AUP Records and Admissions Office is here to support your records needs.

IMPORTANT: The Records and Admissions Office will be on limited services on July 22-26, 2024. Some personnel will be on break, which may lead to expected delays on your requests. Our counters are still open for in-person processing, and admissions- and enrollment-related functions will still be operational. We will resume full operations by July 29, 2024. Thank you very much.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number* which you can use to track the progress and responses online.

We suggest that you create a ticket through this portal by providing your e-mail address and choosing the appropriate help topic (including request for official documents).

You may now also check the status of your ticket from this portal. Just follow the instructions if needed.

For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

We are here to help you!

*Note: The ticket number is not meant to be a queue number.