Welcome to our Client Support Portal

The AUP Records and Admissions Office is here to support your records needs.

Hello dear clients:

This is to inform you that we will be on holiday on December 23 to December 31, 2024. We will also have less staff available starting on December 16 to 20, 2024 to accommodate scheduled vacation leaves. Expect delays in response and processing of your requests during these times. Thank you and Happy Holidays!

CLICK HERE FOR IMPORTANT ANNOUNCEMENT ON FEES COME JANUARY 2025.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number* which you can use to track the progress and responses online.

We suggest that you create a ticket through this portal by providing your e-mail address and choosing the appropriate help topic (including request for official documents).

You may now also check the status of your ticket from this portal. Just follow the instructions if needed.

For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

We are here to help you!

*Note: The ticket number is not meant to be a queue number.